Refund Policy

Refund Policy

At Warrior Water, we are committed to ensuring customer satisfaction while maintaining transparency in our refund and return processes. Below are the terms of our refund policy:

1. Deposit Refund for Water Bottles

• A refundable deposit is required for each 15L water bottle purchased.
• The deposit will be refunded in full upon the return of the water bottle in good condition.
• Bottles with excessive damage and in an unusable condition for its intended purpose may be assessed for deductions from the deposit.

 

2. Faulty Accessories

• Accessories purchased from Warrior Water that are found to be faulty within their warranty period will be repaired or replaced at no additional cost.
• Repairs or replacements are subject to the terms and conditions outlined in the product manufacturer’s warranty policies.
• Proof of purchase is required for all warranty claims.

 

3. Non-Refundable Items

• Water that has been opened or partially used.
• Accessories that are damaged due to misuse, negligence, or unauthorised repairs.